Privacy Policy

1. Introduction

igtoto ("we", "us", "our", "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access and use the igtoto website located at https://igtoto.cam and all associated services, including sports betting, live casino games, togel lottery markets, and other gaming products (collectively, the "Services").

This Privacy Policy applies to all users of our Services, including visitors to our website, registered account holders, and individuals who communicate with us through email, live chat, or other channels. By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We process personal data in accordance with applicable data protection laws and regulations, including but not limited to international standards for data privacy and security. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using our Services and contact us to close your account.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services following any changes constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with igtoto, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP number, passport number, or driver's license number)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued photo identification, proof of address documents, bank statements, selfie photographs, and any other documents required for Know Your Customer (KYC) compliance
• Communication Records: Records of correspondence with our customer support team via email, live chat, WhatsApp, or phone, including the content of your messages and any attachments

2.2 Information We Collect Automatically

When you access and use our Services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, time and date of visits, time spent on pages, navigation paths, referring website URLs, search queries entered on our website
• Gaming Activity: Bets placed (including bet type, amount, odds, outcome), games played, session duration, winnings and losses, deposit and withdrawal amounts and frequency
• Location Data: Approximate geographic location derived from your IP address (country, city, region) to ensure compliance with jurisdictional restrictions
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized content. For more information, see Section 8 below.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Banks and e-wallet providers may share information about your transactions to verify payments and prevent fraud
• Identity Verification Services: Third-party KYC and anti-money laundering (AML) service providers may provide verification results and risk assessments
• Fraud Prevention Services: We may obtain information from databases and watchlists designed to prevent fraud, money laundering, and underage gambling
• Publicly Available Sources: We may collect information from public records and databases to verify your identity and comply with legal obligations

3. How We Use Your Information

igtoto uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• To create, maintain, and manage your account
• To process your deposits, withdrawals, and other financial transactions
• To enable you to place bets and play games on our platform
• To calculate and credit your winnings
• To communicate with you about your account, transactions, and gaming activity
• To provide customer support and respond to your inquiries

3.2 Compliance and Security

• To verify your identity, age, and address through our KYC procedures
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements
• To prevent fraud, money laundering, underage gambling, and other illegal activities
• To detect and prevent multiple accounts and account abuse
• To enforce our Terms and Conditions and other policies
• To protect the security and integrity of our platform and Services

3.3 Responsible Gaming

• To monitor your gaming behavior and identify signs of problem gambling
• To implement responsible gaming measures such as deposit limits, loss limits, and self-exclusion
• To provide you with responsible gaming tools and resources
• To comply with responsible gaming regulations and best practices

3.4 Marketing and Personalization

• To send you promotional offers, bonuses, and marketing communications (only with your consent or where permitted by law)
• To personalize your experience on our platform based on your preferences and gaming history
• To conduct market research and analyze user preferences
• To improve our Services and develop new features

3.5 Analytics and Improvement

• To analyze website traffic, user behavior, and gaming patterns
• To identify and fix technical issues
• To optimize website performance and user experience
• To test new features and improvements

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the Services you have requested)
• Legal Obligation: Processing is necessary to comply with legal and regulatory requirements, including KYC, AML, CTF, responsible gaming, and tax obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and analytics, provided these interests do not override your fundamental rights
• Consent: For marketing communications and certain optional features, we process your information based on your explicit consent, which you may withdraw at any time

5. How We Share Your Information

igtoto does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process your deposits and withdrawals
• Game Providers: Third-party suppliers such as Evolution Gaming, Pragmatic Play, Microgaming, and NetEnt who provide the casino games and togel lottery platforms
• Identity Verification Services: KYC and AML service providers who verify your identity and screen against sanctions lists
• Hosting and Infrastructure Providers: Cloud storage and server providers who host our website and databases
• Customer Support Tools: Live chat and communication platforms used to provide customer service
• Analytics and Marketing Services: Providers of analytics, advertising, and email marketing services

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, regulators, courts, or other authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce our Terms and Conditions and other agreements
• Protect our rights, property, or safety, or those of our users or the public
• Detect, prevent, or address fraud, security issues, or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Data Security

igtoto takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. All sensitive data, including passwords and financial information, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege. All employees with access to personal data are bound by confidentiality obligations.
• Secure Infrastructure: Our servers are hosted in secure, geographically-distributed data centers with physical access controls, redundancy, and backup systems.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing by independent third-party security firms.
• Monitoring and Logging: We maintain comprehensive logs of system access and unusual activity, with real-time monitoring for potential security incidents.
• Incident Response: We have established incident response procedures to detect, investigate, and respond to data breaches or security incidents promptly.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of the account relationship
• Closed Accounts: After account closure, we retain personal information for a minimum of 5 years to comply with anti-money laundering regulations and to resolve disputes or enforce agreements
• Transaction Records: Financial transaction records are retained for at least 7 years in accordance with accounting and tax requirements
• KYC Documentation: Identity verification documents are retained for at least 5 years after account closure as required by AML regulations
• Marketing Communications: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

igtoto uses cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These enable core functionality such as security, authentication, and session management. You cannot opt out of these cookies.
• Performance Cookies: Collect anonymous information about how visitors use our website, such as which pages are most popular. This helps us improve website performance.
• Functional Cookies: Remember your preferences and choices (e.g., language, currency) to provide enhanced, personalized features.
• Advertising Cookies: Used to deliver relevant advertisements based on your interests and to measure the effectiveness of advertising campaigns.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of our website.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request that we correct inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements
• Right to Restriction: You may request that we limit the processing of your personal information in certain circumstances
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request, and certain rights may be subject to legal limitations or exceptions.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from those in Indonesia. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

igtoto's Services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on our website and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically. If we make material changes that significantly affect your rights, we will provide additional notice through email or a prominent notice on our website. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our website
• WhatsApp: Available during WIB business hours

We are committed to resolving any privacy concerns you may have. We will acknowledge receipt of your inquiry within 48 hours and endeavor to provide a substantive response within 30 days.